After the second time this happened to me I found an email to send to Facebook – info@facebook.com.
Anyway the first response said the problem should be corrected. Then it happened again.
So I sent another email in response to the first email response to me. Here is what came back.
Dori from Facebook
to me show details
Aug 7 (23 hours ago) Hi Peggy,
This is probably a ‘cache’ or cookies problem. To fix it, please follow
our directions carefully. Please note that we only support the
browsers listed below and strongly recommend that you update your
browser to the newest version available.Internet Explorer 6.0
1. On the Internet Explorer Tools menu, click Internet Options.
2. The Internet Options box should open to the General tab.
3. On the General tab, in the Temporary Internet Files section, click
the Delete Files button.
4. From the same tab, select ‘Delete Cookies.’
5. Click “Close” and restart the browser.Internet Explorer 7.0
1. On the Internet Explorer Tools menu, click “Delete Browsing
History.”
2. In the Temporary Internet Files section click on “Delete Files” and
select “Yes.”
3. In the Cookies section click on “Delete Cookies” and select “Yes.”
4. Click “Close” and restart the browser.Safari
1. Open Safari.
2. Select Empty Cache.
3. Click Empty on the ‘Are you sure’ message box.
4. Exit and relaunch the browser.
5. To delete your cookies, select preferences, then click on: security
tab->show cookies->remove allFirefox 1.5 for PCs
1. Click Tools and select Options on the Firefox menu bar.
2. Click the Privacy Icon on the Option menu bar to open the Privacy
Properties.
3. Click Clear across from the Cache option.
4. Click Clear across from the Cookies option.
5. Click Ok to return to the browser main page.
6. Exit and relaunch the browser.Firefox 1.5 for Macs
1. On the Firefox menu bar, click Firefox and select Preferences in the
dropdown menu.
2. On the Preferences menu bar, click the Privacy Icon to open the
Privacy properties.
3. Click the Cookies tab. Select ‘Clear Cookies Now’ to clear cookies.
4. Click the Cache tab. Select ‘Clear Cache Now’ to clear cache.
5. On the Firefox menu bar, click Firefox and select Quit Firefox.
6. Relaunch the browser.Firefox 2.0 for PCs
1. Click Tools and select Options on the Firefox menu bar.
2. Click the Privacy Icon on the Option menu bar to open the Privacy
Properties.
3. In the Cookies section, click “Show Cookies” and then “Remove All
Cookies.”
4. In the Private Data section, click on “Settings” and make sure the
box next to “Cache” is checked before selecting “OK.”
5. Click on the “Clear Now” link.
6. Exit and relaunch the browser.Firefox 2.0 for Macs
1. On the Firefox toolbar, click Tools and select “Clear Private Data”
2. Make sure that Cache and Cookies are selected
3. Click on “Clear Private Data Now”
4. Exit and relaunch browser
Let me know if you have any further questions.Thanks for contacting Facebook,
Dori
Customer Support Representative
So for all of you who have been experiencing the same problem you could give this a try. I don’t know if I buy it completely as I tried to access my profile from 3 different computers and it still didn’t work. But who knows. Computer savvy I am not.
